Troubleshooting & FAQs
Login trouble, why you can't see something, where your game is, fixing stats, billing and privacy.
10 articles
- I can't log in or reset my passwordWhat to try when login or a password reset will not work.
- Why can't I see this team, game, or feature?Plan, role, sport and privacy: the four reasons things are hidden.
- Where's my game, when will my stats be ready?Where to check processing status, and the real turnaround: we aim for 24 hours after upload.
- My stats are wrong, how do I get them fixed?Report a wrong stat with the detail we need to correct it.
- I changed jersey numbers, how do I merge my profiles?Combine two profiles after a jersey number change.
- Plans, billing, cancellations, and refundsPlans, cancelling and refunds, and which happen where.
- Sharing and privacy: share links, private items, and exportsShare links, private teams, and who can see your stats.
- The app isn't working as expectedUpdate, reconnect, restart: first steps when the app misbehaves.
- Can I export stats to a spreadsheet?There is no export button yet. Email customersuccess@sportsvisio.com and the team can produce a CSV of your box scores or season stats.
- How accurate are SportsVisio stats?We aim for 97% accuracy. What that means in practice, what affects it, and how to get an error fixed.