Intended Audience: For Travelers who want to change their credit card information or Trip Organizers who want to help their Travelers.
Article Summary: Travelers can update their billing information in two places within their account. The first is when they're making a payment or by clicking "Change/Update your card information" under the payment schedule. Below are detailed steps on how to change the information.
Table of Contents:
How do I change my credit card information?
Travelers can change their credit card information on two places in their profile:
Trip details page - "Change/Update your card information" button
When making any payment – Change Card button
"Change/Update your card information" Button
Below payments table, there's a "Change/Update your card information" button. Travelers should click this button if they want to:
Change Credit Card information
Change Billing information
Example Explained: Changing credit card information using "Change/Update your card information" button
In the example below, the traveler wants to change card information without making any payment – using "Change/Update your card information" button
1. Click on the button "Change/Update your card information"
2. New pop up will be shown with the template for card and billing information
3. After we insert all the valid information, press “Update Card” button
4. After the data is saved, we see the change of the last 4 digits in our Payments screen
❗Important notice: After card information is changed all further payments will be made to the new credit card information. |
"Change card" Button
If a traveler wants to make a payment out of scheduled auto pricing or to buy add-on, there will be an option to change credit card information during the payment process.
Payments during which we have this option:
Make New Payment
Pay Now
Retry Payment
Purchase Add-ons
Example Explained: Changing credit card information during the payment process
In the example below, the traveler wants to change card information during payment process – using "Change Card" button in the Pay Now option.
Click on the Pay Now button
New pop up will be opened
Select the option “Change Card”
When we select this option new pop-up will show up with the template for card and billing information
After we insert all the valid information, press “Update Card” button
Due to updating reasons we are returned to payment plan screen
When we open Pay Now option we can see that the card number has been updated and we can proceed with payment
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