Intended Audience: For Travelers who want to know how to use their Traveler Portal and for Trip Organizers who want more insight into the Traveler's experience.
Article Summary: The Traveler Portal is where travelers can manage everything from their payments, registration questions, add-on purchases, and trip itinerary details. This article is an end-to-end guide of the traveler's booking experience
The Traveler Booking Experience
With SquadTrip, travelers have the ability to book packages, and add-ons, and elect to pay for the trip in full or with a monthly payment plan. All of the package pricing, add-ons, and payment options are set by the Trip Organizer.
💡 Any questions relating to the package prices, what's included on the trip, and trip-specific questions should be directed to the Trip Organizer directly.
Overview of the Traveler Portal
All travelers who book a trip with a trip organizer using SquadTrip receive their own traveler portal where they can:
Make and manage payments: Travelers can make additional payments, pay specific installments, and reschedule payments.
Update billing information: Travelers can change or update their credit card on file at any time.
Purchase and return add-ons: If a trip has add-ons, the traveler can make additional purchases within their account at any time. If they have a payment plan with a balance due, they can also return add-ons as needed.
Apply promo codes: If a traveler was given a promo code to discount a specific dollar amount, they can apply this code to their account.
Update registration questions: Travelers can update registration questions within their account which will automatically update the Trip Organizer's traveler list information.
Share their Refer & Receive link: If the Organizer has launched a traveler Refer & Receive program, the traveler can access their unique referral link within their portal.
Cancel their trip reservation: Travelers can cancel their trip with or without a refund depending on the trip organizer's refund policy.
View the trip itinerary: Travelers can see what's included in the trip and the itinerary anytime below the payment schedule.
Contact the trip organizer: Travelers can email the organizer directly using a form that is sent to the Trip Organizer's email.
Have questions? We have answers! 😊
Email us at help@squadtrip.com or send us a message via chat.
Have a feature request would make your life easier? Share it with us on our public feature request board.