Sorry to hear your points aren't appearing - let's get that sorted! š§
š” Please note: Wave Points is currently only available to users in the Republic of Ireland.
š How long should it take?
How quickly your points appear depends on how you earned them:
Linked Card purchases - points are usually credited shortly after the transaction. If it's been more than 48 hours, get in touch with us.
Prepaid Vouchers - points should appear instantly after purchase.
Web Link purchases - points are credited once your purchase is confirmed by the retailer, which can take a little longer than card-linked or voucher purchases, if it's been 30 days and your points still haven't been added, get in touch with our team.
ā Things to check first
Please ensure the business is one of our Wave Points partners. You can check this in the app under Earn Points ā View Nearby Offers, Online Offers, or Prepaid Vouchers. Each partner is marked with a badge showing how you earn with them: Prepaid Voucher šļø (pink voucher icon), Linked Card š³ (green card icon), or Web Link š (purple link icon). Points are only awarded at businesses showing one of these icons.
For card-linked purchases, confirm you paid with the card you have linked in the SQUID app.
Try refreshing the app, or logging out and back in, in case your balance just hasn't updated on screen yet.
š© Still not showing?
If you've checked the above and your points still haven't appeared, let us know the following so we can look into it:
The date of the transaction
The amount spent
The business or retailer involved
How you earned the points (linked card, voucher, or web link)