Sorry to hear your points aren't appearing - let's get that sorted! š§
š” Please note: Wave Points is currently only available to users in the Republic of Ireland. If you are located elsewhere, the Wave Points section and related voucher options (e.g., Tesco or Aldi) will not appear in the app. Instead, you may see the marketplace or other features.
š How long should it take?
How quickly your points appear depends on how you earned them:
Linked Card purchases - points are usually credited shortly after the transaction. If it's been more than 48 hours, get in touch with us.
Prepaid Vouchers - points should appear instantly after purchase.
Web Link purchases - points are credited once your purchase is confirmed by the retailer, which can take a little longer than card-linked or voucher purchases, if it's been 30 days and your points still haven't been added, get in touch with our team. This delay occurs because SQUID must first receive confirmation from the partner that the transaction was completed using the in-app link and a linked payment card.
ā Things to check first
Please ensure the business is one of our Wave Points partners. You can check this in the app under Earn Points ā View Nearby Offers, Online Offers, or Prepaid Vouchers. Each partner is marked with a badge showing how you earn with them: Prepaid Voucher šļø (pink voucher icon), Linked Card š³ (green card icon), or Web Link š (purple link icon). Points are only awarded at businesses showing one of these icons.
For card-linked purchases, confirm you paid with the card you have linked in the SQUID app. Ensure cookies are enabled to allow proper tracking of your transaction for Web Link purchases. For Web Link purchases, ensure you start your purchase using the specific offer link in the SQUID app.
For Shop Online via the Link offers, points may take up to 30 days to appear due to their processing and verification requirements.
š© Still not showing?
To check your Wave Points transactions:
Open the SQUID app.
Navigate to the "Transactions" button within the Wave Points section of the app. Here, you can view all transactions, including points earned and redeemed.
If you are looking for bonus points from promotions, these may appear as separate entries in your transaction list.
If you've checked the above and your points still haven't appeared, let us know the following so we can look into it:
The date of the transaction
The amount spent
The business or retailer involved
How you earned the points (linked card, voucher, or web link)