How to Activate, Redeem, Gift, or Troubleshoot Vouchers in SQUID
Managing vouchers in SQUID is straightforward, whether you need to activate, redeem, gift, or resolve issues. This guide provides step-by-step instructions for each process.
Activating a Voucher
To activate a voucher in the SQUID app:
Open the voucher in the app.
Tap the activation button located at the bottom of the voucher.
You will be directed to an activation page, which will generate either: - A barcode for in-store scanning, or - A code for online redemption.
Once activated, use the barcode or code to redeem the voucher at checkout.
Redeeming a Voucher
After activation, redeem your voucher by:
Scanning the barcode at the store checkout, or
Entering the generated code during online payment. Ensure you follow the specific instructions provided for the voucher type.
For Just Eat gift cards, note that they must be redeemed under "Account Credit" in your Just Eat account settings, not in the voucher field. Once added, the balance will automatically apply to your orders.
Gifting a Voucher
You can gift vouchers in two ways:
During Purchase: Select the option "This is a gift for someone else" at checkout. Enter the recipient’s email address and an optional message to send the voucher directly to them.
After Purchase: Activate the voucher in the SQUID app and share the voucher code with the recipient. They can then redeem it by entering the code in the relevant app or website.
Troubleshooting Common Issues
Invalid Code Errors: If a Just Eat gift card code shows as "not a valid code," ensure you are redeeming it under "Account Credit" in your Just Eat account settings. Voucher codes and gift card codes are treated differently.
Payment Errors: If you encounter a payment error while purchasing a voucher, double-check that you are entering a whole-euro amount.
By following these steps, you can efficiently manage your vouchers in SQUID, whether activating, redeeming, gifting, or resolving issues.