Article Contents

  1. How to Remove Non-Resolved Group Events

  2. Maximum Members and Attendees


If you have Group events (single or multiple) with a status of Booked (e.g. non-resolved) it is possible to remove multiple events at the same time rather than individually (as of Penelope version 4.14.1.0). You will need to do this if you are closing the Group (you are unable to close a Group or any Service File with non-resolved events) or the events are no longer occurring.

Prior to version 4.14.1.0 non-resolved Group events would need to be removed individually.


How to Remove Non-Resolved Group Events

Follow the steps below to remove non-resolved Group events:

  1. Click Group List from your My Home Page.

  2. In the Results section select the Group you would like to remove event/s from (Green dot indicates the Group is open and a red dot indicates the Group is closed).

  3. In the Group Events sections click Remove Non-Resolved Events.

  4. Select All booked Non-Resolved Events or Booked Non-Resolved Events within a date range.

  5. Enter a date range if applicable (only applicable if Booked Non-Resolved Events within a date range selected).

  6. Click Continue. If a password is required you will continue to Step 7. If no password is required the non-resolved Group events will be immediately deleted on clicking Continue.

  7. Enter a password if applicable (depends on your Penelope configuration – talk to your System Administrator if you have questions) and click Continue.

Any non-resolved Group events will be immediately deleted (depending on selection). This action is irreversible.


Maximum Members and Attendees

When working with groups in Penelope:

  • It is recommended that groups have no more than 200 members.

  • It is also recommended that no more than 200 attendees are added to group events.

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