If a player doesn't show up to a session, they will still be automatically charged 1 hour after the session start time, the same as any other session. What you do after that is up to you. This article covers your options.
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Yes. If a player is signed up for a session and does not skip in advance, they will be charged automatically 1 hour after the session start time regardless of whether they attended.
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You have several options depending on the situation:
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If you feel the player deserves a refund - for example, if they had a genuine emergency - you can issue one directly from your Payouts page within 14 days of the charge.
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See How Do I Give my Players a Refund? for steps.
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If you want to waive the charge without going through the full refund process, you can reduce the player's price to zero for that session.
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See How do I Edit a Player's Price in an Adventure? for steps.
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If the player contacted you before the session but forgot to skip themselves, you can skip the session on their behalf.
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See Can I Skip a Session for My Player? for steps.
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If a player repeatedly no-shows and you no longer want them in your game, you can remove them from the Adventure entirely. See How do I Remove a Player from my Game? for steps.
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If the situation is more complex, like a failed payment related to the no-show, contact our support team via the chat below.
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No. If you choose to take no action, the player will be charged as normal and remain in your game. The decision to refund, waive, or remove a player is entirely at your discretion.

StartPlaying advises that if a player has no-showed for 2 sessions with no response that you remove them from the game.
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If a player reaches out after being charged for a session they missed, the choice to issue a refund is yours.
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There is no obligation to refund a no-show, but doing so can help maintain a positive relationship with your players.
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You have 14 days from the charge date to issue a refund directly. After that, contact our support team via the chat below.
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There is no formal StartPlaying policy on repeated no-shows, but as a best practice we recommend removing players who repeatedly miss sessions without notice.

A player who consistently no-shows takes up a seat that could go to a more engaged player. Keeping your table active and your game healthy for everyone involved.
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If you decide to remove a repeat no-show, see How do I Remove a Player from my Game? for steps.
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Before removing them, it's worth sending a quick message to check in. Sometimes life gets in the way and a simple conversation is all it takes!