What is StartPlaying’s commitment to safety and inclusivity?
StartPlaying is dedicated to making sure our Game Masters and Players are in safe, inclusive, and welcoming environment. At StartPlaying, we expect everyone to behave respectfully and care for others.
When should I report another user?
You should report another user to the StartPlaying team if they are:
Violating the Terms of Service, such as:
Asking you to take payment off the website
Having a game where not all players are not registered on StartPlaying
Using artwork on their template they do not have the right to use
Violating the Code of Conduct, such as:
Making you or another member of your table uncomfortable
Using harassing or disrespectful language towards others
Criticizing players because of a lack of experience or low level of understanding of the game.
How do I report another user?
If you need to report a Player or Game Master, send an email to support@startplayinggames.com. Please include in your email:
Any relevant details to the situation:
What happened?
Who was involved?
What was said or done?
Any evidence you have to support the report, like screenshots or screen recordings
What happens once I report someone?
After you report another StartPlaying user, a few things happen:
Our Support Goblins team will begin an investigation into the user’s conduct.
If a violation is found, the user will receive a Strike on their account.
Three-Strike Policy: Users with three strikes will face removal from StartPlaying.
Some behaviors may result in an immediate ban, depending on the severity, as determined by the Head of Customer Experience.
Will I be informed of the outcome of my report?
Due to our Privacy Policy, we are not able to confirm any actions taken on another user's account as a result of a report.