Open the support chat inside Sternify or email support@sternify.com. Send us a short description so we can find the right store and reproduce the issue.
Copy this into your message
Store or affected page:
Expected result:
Actual result or error:
Steps to reproduce:
For example, describe which offer and variant you selected, which button you clicked, and what appeared in the cart.
Add the detail that fits your issue
Theme or mobile: theme name, published or draft, and phone/browser if it only happens on mobile.
Billing: invoice reference, charge date, and when you cancelled or reinstalled.
Review import or AI page: the import source or generation step, exact error, and approximate time.
Attach a screenshot for an error or missing setting. A short screen recording is best for something that changes when you click, scroll, or select a variant. Hide unrelated customer and payment information.
If we need access to your store, we will arrange it through Shopify.