Where is the section missing: the editor’s picker, the page preview, or only the live storefront? Start with the matching check below.
Missing from the picker
Open the item in Sternify → Sections.
If it requires Install Section, check that you installed it into the theme you are editing. Look under Add section.
If it opens an app-block flow, look under Add block → Apps inside a supported product-information section.
For an installed Liquid section, open Add section and search its name under Sections. This example shows installed Sternify sections with the 💫 prefix. App blocks use the Apps tab in a supported block picker; a missing search result can mean you installed into a different theme.
See the installation guide for both routes.
Added to the page, but blank
Enable App embeds → Sternify in that same theme and save.
Check the section is not hidden in the page’s section list.
Open its settings and blocks; supply any required images or text.
Confirm your Sternify subscription is active.
Visible in the editor, missing on the storefront
Compare the theme you edited with the published theme and make sure you saved. For a product page, check the product’s saved Theme template. Selecting a product in the editor preview does not assign that template.
Follow the assignment steps or check a draft-theme template.
Missing only on mobile
Compare the mobile and desktop previews. Check device-specific settings if this section offers them, then use the mobile layout guide.
Send the exact setup to support
Include the page URL, theme name, section name, and whether it fails in the editor, storefront, or both. Screenshots of the section list and App embeds panel are the most useful starting point.