I have a problem accessing my account

If you're stuck at the step where the system constantly requires you to generate a backup file, do so.

It means your backup file was not created properly.

Please try again.

Pay attention!

Do not refresh the page
Do not step back
Do not close the page
Do not clear the browser's cache
Allow the system to save the file
For mobile devices, be sure to check the guidelines since they may harm your backup file.
Android
iOS

If you still can not access your account, email support@stobox.io for checking. Send us your screenshots, and let us know if you log in on one device or browser only.

Registration & creating a wallet + VIDEO |Desktop/Laptop | Mobile devices

Join devices a.k.a. Login on another device

Can you help me with downloading the backup file, as it did not download on my phone, and now I am being asked to upload it, but I don't have it?

The backup file was not generated

How do I securely access my Stobox 4 account from a new device?