Sometimes, the backup file is not generated for some reason.
In this case, you can go back to the registration process and generate a backup file.
Try to log in on another device or browser.
Enter your email and password at https://stobox4.io/.
You will be prompted to start the backup file generation process.
Proceed to the backup file-generating process.
To avoid losing your backup during the wallet and backup generation process:
Do not refresh the page.
Do not close the page or click the Back button.
Do not clear your cache before you save the backup file in a safe location.
If you're using a mobile device, be sure to check the relevant guidelines because mobile devices can damage your backup file if you don't know the nuances.
Android | iOS
If it doesn't seem to work on your current browser, try it on yet another browser.
Save the backup file in a safe location and make a copy of it in case you lose the device.