Stobox 4 Quick Troubleshooting
Here you will find our quick guidelines on how to fix the issue you experience at any time.
I can't see my deposited tokens
I can't withdraw my tokens
The deposit address is not visible.
When I log in, it says to upload a backup file, but I didn't make a backup.
My withdrawal is pending on Stobox 4
I registered, but I can't find my 12-word private key.
My Stobox 4 account is disabled
Verification is pending
I have a problem accessing my account
Restore the backup file
Can you help me with downloading the backup file, as it did not download on my phone, and now I am being asked to upload it, but I don't have it?
Lost device without a backup/ Lost a backup file
The backup file was not generated
The registration link doesn't open
I can’t log in. It shows "PreTokenGenerationV2_0 failed with error Expecting value"