This error usually appears when the system detects that you have created two accounts.
It often happens if you:
Register one account with small letters in the email address (example@gmail.com)
Register another account with a capital letter in the email address (Example@gmail.com)
Sometimes, this issue can occur if you register once with a Google account but don't complete the registration (don't create a wallet), and then register again via email and password using the same email. The system has two different accounts.
If you encounter this error, please email us at support@stobox.io with a screenshot of the error message and tell us the story about your registration.
We will review it and forward it to our tech team for further review and resolution.