This guide explains how to set up MyLock for your site, including site-level and unit-level configuration, customer app accounts, and ongoing synchronisation. You’ll find step-by-step instructions and key details to ensure a smooth integration.
How it works
When MyLock is integrated with Stora, customers automatically receive a PIN code in their move-in day email. You can also choose to have MyLock app accounts created for new customers by default. If this option is enabled, a MyLock app account will be set up for each new customer the first time they access a unit, and their login credentials will be sent to them via email.
Integrating MyLock with Stora
How to connect a site to MyLock
⚠️ Stora support must complete this step. It cannot be done manually.
Once you are ready to connect your site to MyLock, contact our support team and let them know. They will need the following details from you:
API Key
API Secret
Site-level Device IDs
If you want MyLock app accounts to be created automatically for new customers
1. Obtain your MyLock API Key and API Secret from MyLock Manager.
2. Identify general-access device IDs (e.g. site entrance doors) using MyLock Devices or the devices API endpoint.
⚠️ Only general-access device IDs should be set at the site level.
How to connect your units to MyLock
For each storage unit, locate the corresponding device ID using MyLock Devices or the API.
If you have already created your Units, visit your Site, select the Units tab, and press Edit next to each Unit.
💡 If you're setting units up for the first time, visit your Site and select Setup Units at the top right.
Customer access & app accounts
When enabled, a MyLock app account is automatically created for each customer the first time they are given access to a unit. Credentials are sent via email, allowing customers to see their pin code and manage their entry via the MyLock app.
Synchronising customer access
MyLock’s integration is customer-centric. Whenever a customer’s unit allocation changes, the system synchronises the full state of the customer and all their units:
Stora fetches all syncable units and identifies current customers.
New customers are created in MyLock via an initial sync.
Each customer’s profile is updated with all allocated units and device IDs.
Site-level device IDs are included for general access.
⚠️ If any of a customer’s units are in “Overlock” or “Repossess” status, access to all units is blocked.
Syncing Stora to MyLock
Stora will perform the initial sync of units between the two systems. After that, each time you allocate or deallocate a unit, Stora and MyLock will sync automatically.
Testing Stora with MyLock
We recommend placing a test booking through the storefront and experiencing the MyLock process from a customer's perspective to make sure everything is as expected.
💬 Have any questions? Reach out to our support team who will be happy to help.