This article covers everything you need: what move-in requirements are, how to set them up, what your customers experience, how to manage a blocked move-in, how to exempt trusted customers, and answers to common questions.
With self-service bookings and unmanned or 24-hour sites, a customer can reach their unit before they've signed a contract or proven who they are. Move-in requirements close that gap: until the customer has completed the steps you require, they simply aren't granted access — and Stora chases them to finish.
For now, you can require:
- A signed contract
- A verified identity (ID check)
You can require one, the other, or both.
⚠️ Move-in requirements don't "lock anyone out." There's no overlock involved — access is just never granted until the requirements are met. The unit stays reserved in the meantime.
## Turn on move-in requirements
1. Go to your Check in settings
2. Scroll to Contract signatures & Stora identity check sections
3. Under "When can customers move in?" Choose Only after signing & Only after ID check
4. Save changes
