💡 If you can’t complete this action in Stripe, please contact our support team for further assistance.
This article will show you how to change or add discounts on active subscriptions in Stripe. Please follow the instructions below.
Change or add discount code
Select the customer in Stora and then use the View on Stripe button. On the customer's Stripe page, select '...' and then Update subscription, as shown below.
Select the three dots to the right of the current discount, and click on Edit. This will allow you to change or add the discount to the desired code.
OR, if the subscription currently doesn't have a discount, you can select Add coupon to add the discount code.
Select the applicable code from the drop-down menu. These are the discount codes created in Stora under the Discounts tab.
Ensure that Reset Billing Cycle and Prorate Changes are unchecked.
When you have selected the code you require, select Update Subscription. The summary on the right of the page will also show you the new invoice amount. Please review this before submitting your change.