Sometimes you may need to update an invoice after it has been created. This article explains when you might change an invoice status and how to do it in both Stora and Stripe.
When you might change an invoice status
You may want to change an invoice status in situations like:
A customer pays you by bank transfer, cash or another method after a card payment fails.
You decide to write off an overdue invoice and mark it as uncollectible.
You created an invoice by mistake and want to void it.
Updating the status keeps your records accurate and makes your reports clearer.
How to do this in Stora
1. Go to your Stora Backoffice.
Open the customer’s Subscription.
In the Invoices section, select the invoice you want to update.
Click the current Status on the invoice.
Choose the new status you want to apply, then select Update status.
If the invoice is retrying payment or has failed:
Open the customer’s Subscription.
Select the invoice that is Retrying or Failed.
Use the options under Mark invoice as to select the new status.
💡 To void an invoice that is retrying or failed, select Invoice details, then View invoice. From there, you can change the status to Void.
How to do this in Stripe
💡 If you cannot complete this action in Stripe, contact our support team for help.
Go to the customer’s Subscription in Stora and select the invoice you want to update.
Click View on Stripe in the top right. This opens the invoice in Stripe.
In Stripe, click the three dots menu on the invoice.
Select Change invoice status.
Choose the most appropriate status, then select Update status to confirm