Sometimes you need to update an invoice after it has been created, for example if a customer pays late or you created the invoice by mistake. Changing the invoice status keeps your records accurate and makes your reports easier to understand. This article explains when you might change an invoice status and how to do it in both Stora and Stripe.
When you might change an invoice status
You may want to change an invoice status in situations like:
A customer pays you by bank transfer, cash or another method after a card payment fails.
You decide to write off an overdue invoice and mark it as uncollectible.
You created an invoice by mistake and want to void it.
Updating the status keeps your records accurate and makes your reports clearer.
For more details on each status, see Understanding invoice workflow status.
How to change an invoice status in Stora
1. Go to your Stora Backoffice.
Open the customer’s Subscription.
In the Invoices section, select the invoice you want to update.
Click the current Status on the invoice.
Choose the new status you want to apply, then select Update status.
If the invoice is retrying payment or has failed:
Open the customer’s Subscription.
In the Invoices section, select the invoice that is Retrying or Failed.
Use the options under Mark invoice as to select the new status.
How to change an invoice status in Stripe
💡 If you cannot complete this action in Stripe, or you are unsure which status to choose, contact our support team for help.
Go to the customer’s Subscription in Stora and select the invoice you want to update.
Click View on Stripe in the top right. This opens the invoice in Stripe.
In Stripe, click the three dots menu on the invoice.
Select Change invoice status.
Choose the most appropriate status, then select Update status to confirm
After you change the invoice status in Stripe, Stora will reflect the updated status once Stripe has saved the change.