Occasionally, you may need to change the status of an invoice. This is particularly relevant for customers who owe you money but are not currently seeking payment, or for customers who pay using a different method after their card payment fails. You can update the invoice status directly in either Stora or Stripe.
How to do this in Stora
First, navigate to the customer's subscription and select the invoice you want to change the status of.
Once the invoice is open, click on the current status and then select the new status you wish to change it to and then Update status.
How to do this in Stripe
💡 If you can’t complete this action in Stripe, please contact our support team for further assistance.
Navigate to the customer's subscription and select the invoice in question.
Now that the invoice is open, select the View on Stripe button in the top right corner. This will bring you straight to the relevant invoice in Stripe.
Select the drop-down menu 'More' and select 'Change invoice status'.
You can then select the status that is most applicable. Select Update Status to confirm.
