This article walks you through recommended Stripe settings for Stora. Updating these will reduce failed payments, avoid duplicate emails, and keep billing running smoothly inside Stora.
Why update Stripe settings?
Stripe works straight out of the box, but its defaults are not designed for self storage. Without adjusting them, you risk:
Missed payments that never retry
Customers cancelling instead of updating cards
Invoices going out twice (Stripe + Stora)
Extra admin work fixing issues later
By following the setup below, you will protect your revenue, give customers a smoother experience, and keep everything running through Stora.
How to access the settings
To update the recommended settings, you will use Stripe’s Subscriptions and emails page.
Log in to Stripe.
Go to Settings → Billing → Subscriptions and emails.
Stop overdue subscriptions from being automatically cancelled
Why:
By default, Stripe cancels overdue subscriptions. If this happens, the subscription stops billing, even if you could still have recovered the balance.
What to do:
In the Subscription status section, choose to leave the subscription as overdue/past due/unpaid.
This keeps overdue subscriptions active in Stripe so you can continue to work to recover outstanding payments.
Update failed payment retry schedule
Why:
Customers’ cards often fail temporarily (for example, expired cards, insufficient funds, travel). Smart Retry helps recover more payments automatically so you spend less time chasing overdue invoices.
What to do:
In Stripe, go to Settings → Billing → Subscriptions and emails → Manage failed payments.
Select Smart Retry policy for subscriptions.
Set the retries to 8 attempts within 2 weeks.
💡 Smart Retry will automatically attempt to collect failed subscription payments on an optimised schedule, which usually recovers more payments than manual retries.
Turn off Stripe’s invoice emails
Why:
If Stripe emails invoices as well as Stora, customers receive duplicates. This causes confusion and can undermine your brand. Keeping invoicing centralised in Stora gives customers a single, consistent experience.
What to do:
In the Customer emails section, turn off Send email finalised invoices to customers.
Stora will continue to email invoices according to your Stora settings.
Keep invoice payments inside Stora
Stripe invoice options like Direct Debit or Link payment links only settle one invoice. They do not save these details for future use, so the next payment is likely to fail again. Using card payments through Stora stores the card and keeps billing automatic.
What to do:
In Stripe, open your invoice template settings.
Turn off alternative payment options such as Direct Debit or Link that allow one‑off invoice payments.
If needed, create a separate invoice template configuration in Stripe for rare exceptions. See how in our step‑by‑step guide.
💡 If you are moving existing customers into Stora and asking them to add card details, we recommend disabling Link completely. Learn how to disable Link ↗.
Update your invoice template
Why:
Different countries require different invoice details. Missing information can lead to disputes, delays in payment, or compliance issues. Updating your template now to suit your requirements can save ongoing admin headaches.
What to do:
Add tax numbers, company information, and memos where required in your Stripe invoice template. For full instructions, see how to update your invoice template.
👉 Done right, these settings mean fewer failed payments, fewer customer issues, and more reliable recurring revenue.