Why update Stripe settings?
Stripe works straight out of the box, but its defaults aren’t designed for self storage. Without adjusting them, you risk:
Missed payments that never retry
Customers cancelling instead of updating cards
Invoices going out twice (Stripe + Stora)
Extra admin work fixing issues later
By following the setup below, you’ll protect your revenue, give customers a smoother experience, and keep everything running through Stora.
1. How to access the settings:
Go to Settings → Billing → Subscriptions and emails.
2. Stop overdue subscriptions from being automatically cancelled
Why:
Stripe be default cancels overdue subscriptions. Stopping this from happening means you can continue to work to recover the balance.
What to do:
In Subscription Status, choose to leave the subscription as overdue/past due/unpaid.
3. Update failed payment retry schedule
Why:
Customers’ cards often fail temporarily (expired, insufficient funds, travel). Smart Retry recovers more payments automatically, meaning less chasing.
What to do:
Go to Settings → Billing → Subscriptions and emails → Manage failed payments.
Select Smart Retry policy for subscriptions.
Set retries to 8 attempts within 2 weeks.
4. Turn off Stripe’s invoice emails
Why:
If Stripe emails invoices as well as Stora, customers get duplicates. This causes confusion and undermines your brand. Keep invoicing centralised in Stora.
What to do:
In Customer emails, switch off Send email finalised invoices to customers.
5. Keep invoice payments inside Stora
Stripe invoice options like Direct Debit or link payment only settle one invoice. They don’t save the these for future use, so the next payment will fail again. Using card payments through, Stora stores the card and keeps billing automatic.
What to do:
Turn these options off in your Stripe invoice template. If needed, set up a separate configuration for exceptions. See how in our step-by-step guide →
6. Update your invoice template (optional)
Why:
Different countries require different invoice details. Missing information can cause disputes, delays in payment, or compliance issues. Updating it now to suit your needs can save ongoing admin headaches.
What to do:
Add tax numbers, company info, and memos where required. Visit this article to learn how to update your invoice template.
👉 Done right, these settings mean fewer failed payments, fewer customer issues, and more reliable recurring revenue.