For failed card payments, Stripe will automatically retry the payment according to its retry settings. This article explains how to manually retry a failed payment in Stora, and when to use Retry payment or Charge.
How to manually retry a failed payment
In your Backoffice, go to Subscriptions.
Open the subscription with the failed payment.
In the Invoices section, select the failed invoice.
Click Retry payment next to the invoice amount to attempt the payment again with the customer’s current card linked to the subscription.
If the payment succeeds, the invoice status changes from Failed to Paid.
How to charge an invoice
Use Charge when you want to manually charge an invoice using a payment method on the customer’s account.
Open the invoice you want to charge. You can do this from Invoices or from a customer’s subscription.
If available, click Charge on the invoice.
Confirm the payment method and complete the charge.
The Charge button appears only when the invoice can be charged with a stored payment method.
⚠️ Avoid retrying the same payment too many times, as the cardholder’s bank may treat repeated attempts as suspicious and decline them.