Both sellers and landlords can review and respond to questions about their property directly from their Street desktop account. These questions may be submitted by your team during a viewing via the agent app, or added manually from the Property FAQs section in Street.

This article covers how owners can view and answer these questions via their desktop account. For information on how this works via the consumer app, see our Property FAQs (Consumer App) help article.

When a question is submitted from the agent app during a viewing, it is immediately sent to the owner. Questions added manually in Street are only sent to the owner when you select 'Send to Vendor' from the FAQ actions menu.

Either way, the owner will receive the automated email notification 'New Faq Received'.

From their Street desktop account, owners can go to the seller or landlord tab and select 'Viewing Questions'.

From here they will see a list of questions that have been asked and submit an answer.

Once submitted, the question status in the owner's account will update to 'Answered'.

The user that submitted the question will receive a notification in Street, as well as an email, highlighting the question has been answered. The answer feeds back into Street immediately and appears against the relevant FAQ in the Property FAQs section on the property page.

With the answer received, you can navigate to the Property FAQ's page in Street to review. For more information on this, see this help article.