Client Payments
The Client Payments feature in Street allows you to setup chargeable services within Street and request payments from your clients who can pay via their Street account.
Initial Setup
In order to use the Client Payments feature, you must have the Stripe Integration setup and have payment services setup in your Client Payments (Settings).
Once the integration and chargeable services are set up in your settings, you can begin charging clients through Street.
Note - The amount requested and paid by your client will be inclusive of VAT, as long as you entered your VAT number in the connected Stripe account. If your Stripe account does not have your VAT number added, the amount requested and paid will be without VAT.
Requesting a Payment
To request a payment, go to the Client Payments tile which shows in the following four places in Street: Owner page, Sales applicant page, Sales offer page and Sales progression page. The first step is to request the payment.
Note - If requesting a payment for a charge per person, it's important to note that there will be a single charge for the total (the amount x the number of people). It's not possible for each person to pay their share individually.
For more information, see our Requesting a Payment help article.
Client Making a Payment
Once a request has been made, clients can log in to their Street account, either via the Consumer App or the Consumer Desktop account, to process the payment. The client will be taken to Stripe and asked to enter their bank details for payment.
For more information, see our Client Making Payments help article
Client Payment Processed
Once a client has processed a payment, you will receive a notification in Street as well as an email to your branch email address. For all Client Payments (a customer paying a payment request through Street), the notification goes to the agent who created the payment request.
The Client Payments tile will update to 'paid' and a receipt will be generated that you can download.
The 'view receipt' button will take you to the receipt for payment should you need to access or share with your client. It's worth noting your client will automatically receive this when they make payment as well.
Payment to your Agency
Payments made by clients are not released by Stripe immediately. Your agency will receive a monthly payment from Stripe for all client payments in that month, as well as an email to the email address associated with your Stripe account. You can click into this to to view a breakdown of the payout.
Managing and Tracking Payment Requests
Once a payment has been requested you can track the progress and manage it from the same Client Payments card you used to request the payment by either sending a reminder, or cancelling the request.
Sending a reminder will re-send the initial email to the client and cancelling will send a new email advising the request has been cancelled.
Additionally you can use the Reporting > Payments Overview report to track all payments across all clients.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!