Street Consumer App - What each role can see and do
The Street Consumer App is a single app called Street.co.uk, used by all of your customers and automatically shows each person the right functionality based on their role - seller, buyer, landlord, or tenant. If someone has multiple roles (for example, they're both a seller and a landlord), they'll see everything relevant to each of their properties.
This article gives you an overview of what's available for each role however for detailed guides on specific features like viewings, compliance checks, or maintenance, see the linked articles throughout or view our Consumer App collection here.
Note - Street has two apps available, one for Agents and one for Consumers. This article gives an overview of how the Consumer app works but if you are looking for information on the Agent app, please see this help article.
The four main tabs
Every user sees the same four tabs, with the content tailored to their role
Overview
The Overview tab gives a breakdown of any tasks that need completing, such as listing approval or AML, upcoming appointments, maintenance jobs, recent updates and more.
Your Home
The Your Home tab shows the person's property or portfolio, with links to viewings, offers, feedback, maintenance, documents, accounting and more.
Activity
The Activity tab is their notification centre, showing any in app notifications such as viewing confirmed, maintenance quotes approved and more.
Menu
The Menu tab is useful for quick access to viewings and offers (across all properties), account settings (email, phone, password, communication preferences), legal links and more.
Seller
The seller experience is centred around their property for sale, giving them visibility of their listing, viewings, and offers while guiding them through the onboarding process. From their app sellers have access to:
Valuation - View a valuation appointment or valuation consultation appointment, view their valuation report and instruct your agency
Property Onboarding - View their photo-and-measure appointment, complete AML compliance checks, listing approval, and PIQ.
Property Details - View their property description and photos, sales listing, asking price and property performance stats.
Offers - View offers received, including price, buyer, and financial position
Documents - View shared documents.
Client Payments - View payment requests and make payments.
Buyer
The buyer experience focuses on their property search, making it easy to manage viewings, submit offers, and get ready for a purchase. From their app buyers have access to:
Viewings - View, accept, reject or cancel viewings, get directions, add to their calendar and submit viewing feedback.
Offers - Submit and manage sales offers.
Buyer Ready - Complete their AML compliance checks, proof of funds and/or solicitor details via the Buyer Ready feature.
Client Payments - View payment requests and make payments.
Landlord
The landlord experience gives a complete view of their portfolio, covering tenancy details, maintenance, financials, and the onboarding process for new instructions. From their app landlords have access to::
Valuation - View a valuation appointment or valuation consultation appointment, view their valuation report and instruct your agency
Property Onboarding - View their photo-and-measure appointment, complete AML compliance checks, listing approval, and PIQ.
Property Details - View their property description and photos, sales listing, asking price and property performance stats.
Portfolio Details - View their full property portfolio with tenancy details - term dates, rent, service level, management fee.
Maintenance - View and manage maintenance jobs, view and approve contractor quotes.
Documents - View shared documents.
Payment Advice and Statements - View all payment advice and monthly statements per property, generate their own statement.
Client Payments - View payment requests and make payments.
Tenant
The tenant experience keeps things simple - showing key tenancy information at a glance, with the ability to report and track maintenance issues. From their app tenants have access to:
Tenancy Details - View key tenancy details - start date, rent amount, frequency and next payment date.
Maintenance - Submit maintenance requests and track their progress.
Inspections - View upcoming inspection details.
Viewings - View, accept, reject or cancel viewings for the property they occupy.
Statements - Generate a detailed tenant statement showing all transactions between a given date range.
Notifications by role
Automated notifications prompt customers to download and use the app at key points of their journey and these are managed via notification preferences.
Sellers - Valuation sent, instruction received and listing created.
Landlords - Valuation sent, lettings offer received, lettings application submitted and tenancy created.
Tenants - Tenancy created and renewal created.
Buyers - Viewing confirmed and sales offer submitted.
Sharing the app with your customers
For guidance on sharing download links, see Downloading and Logging In.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!