Note - Only Branch or Company Admins will have access to User Management and the ability to add/edit users.
On the left side panel, head to Settings > Account Administration > User Management.
You will have visibility of the entire network of users, their assigned branch and what roles/permissions they have within the business. You can click into each user to view and amend if required. There is also a useful search bar if required, if your list of users covers multiple pages.
From the three dot menu on the right hand side of a user you can manually send an invite email to setup their Street user account.
You can also bulk reassign entities they are assigned to, such as viewings and applicants etc. For more information, see our Bulk Reassign Entities help article.
Additionally you can deactivate or reactive a user from here. For more information, see our Deactivating / Reactivating a User help article.
Creating a New User
To add a new user to the system, click the '+ Add User' button.
Enter their details and click 'submit' to send them their login email.
Note - If you are in onboarding and/or have Setup mode enabled, users will not automatically receive an email to setup their account when you create their account. In this case, you will need to wait until you're out of setup mode and then use the 'send invite' option from the three dot menu on the right to manually send the invite email.
Editing an Existing User
To edit an existing user, click on the user's name.
Profile
Details
On the Profile tab you can add/edit a user's details, including their branch, name, login email address, job title, biography, profile picture, phone number, contact email address and password. For more information, see our Profile (My Profile) help article.
The Profile Details relating to job title, biography, profile picture link directly with the Valuation Template. Information on that can be found here.
You can also set a new password for the user from here by completing the new and confirm new password fields. If you need to change profile details but not the password, just leave the password fields blank.
Availability
From the Availability tab you can set a users availability, based on their type of rota as well as working days and hours. For more information, see our Profile (Availability) help article.
Appointment Types
From the Appointment Types tab you can choose which appointments the user will be able conduct.
The appointment types selected will determine whether the user should display when booking an appointment of that type. For example, someone with the 'viewings' appointment type selected will appear on the 'book a viewing' workflow.
Email Signatures
From the Email Signatures tab you can setup a user's signatures to be used when sending manual emails from within Street. For more information, see our Email Signatures help article.
Two Factor Authentication
If you have Two Factor Authentication enabled in your network (see here on how to enable it), you will be able to see if the user has two factor enabled and disable it.
Manage Roles
From the Manage Roles tab you can assign the roles you want that user to have, based on the roles you have setup in your Roles and Permission settings. The roles selected for that user will determine what permissions they have access to.
For more information, see our Managing User Roles and Permissions in Street help article.
Deactivating a user
It's not possible to deactivate a user from within their user page. This is done via the main user management page and for more information on how this works, see this help article.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!









