Common Issues
"No inventory found":
Cause: Filters too restrictive or index threshold too high
Solution: Remove some filters or lower index requirement
Alternative: Ask AI "Why no results?" for suggestions
"Results don't match my target":
Cause: AI misinterpreted your query
Solution: Rephrase or use Manual Filters for precision
Check: Review applied filters shown by AI
"AI isn't answering my question":
Cause: Question outside OOH planning scope
Solution: Refocus on inventory, audiences, or campaign planning
Remember: AI specialized in OOH advertising analysis only
"Inventory Drawer chat not focused on unit":
Cause: Unit-specific toggle is OFF
Solution: Click toggle "Interacting with Unit ID: [ID]" to turn ON
Result: AI will focus exclusively on that inventory unit
"Can't find previously viewed inventory":
Solution: Check History tab for past searches
Alternative: Use Manual Filters to recreate search
Note: Detailed individual unit data not saved in history
"Scenario metrics seem low":
Check: Selected duration (1 week vs. 4 weeks)
Check: Viewability type (Qualified lowest, Gross highest)
Remember: Scenarios show projections, not guarantees
Getting Help
Use AI Contextually:
Smart Search: "What audiences should I target?"
Inventory Drawer: Toggle unit-specific mode for detailed questions
Scenarios: "What external factors affect this plan?"
Understanding AI Limitations:
Cannot access real-time availability
Cannot provide pricing information
Cannot compare across different data quarters
Cannot search external websites (except in some workflows)
Focused exclusively on OOH advertising planning
When to Use Manual Filters:
AI repeatedly misinterprets your query
You need exact filter control
Building systematic filter combinations
Refining high-volume results precisely