Store Credits
Give your customers store credit they can spend on anything in your shop — the perfect perk for membership programs.
What You'll Get
Happy members — Membership customers get credit equal to their payment each billing cycle
Flexible spending — Customers use credits on any product, any time
Automatic rewards — Credits are added automatically after each successful charge
Multiple redemption options — Use discount functions, gift cards, or coupons
Quick Setup
Store credits work automatically with memberships. Here's how to enable them.
Step 1: Go to Your Membership Settings
Go to Subscribfy → Memberships → select your membership → VIP Settings.
Step 2: Enable Store Credit Perk
Check the Store Credit checkbox under Perks.
When enabled, customers receive store credit equal to their membership price after every successful recharge.
Step 3: Choose Redemption Method
Select how customers will spend their credits:
Order Discount Function | Recommended — applies credit automatically at checkout |
Gift Card | Converts credit to a Shopify gift card |
Coupon Code | Deprecated — not recommended for new setups |
Step 4: Save Your Settings
Click Save at the bottom of the page.
Tip: Use "Order Discount Function" for the best customer experience — credits apply automatically at checkout without extra steps.
How Store Credits Work
Earning Credits
Customers earn store credits in these ways:
Membership Recharges | Credit equal to membership price after each successful billing |
Admin Adjustment | Manually added by you or your team |
Churn Offers | Credit given as an incentive to stay |
Imports | Bulk import credits from a spreadsheet |
Spending Credits
Customer shops on your store and adds items to cart
At checkout, their store credit balance is shown
Credit is automatically applied to reduce the order total
Any remaining balance stays for future purchases
Store Credit Adjustment
You can add or subtract from the default credit amount. For example:
Membership price: $30/month
Adjustment: +$5
Customer receives: $35 in store credit
This lets you offer extra value without changing the membership price.
What Your Customers See
Here's the experience from your customer's perspective:
After payment — They see credit added to their account
In Customer Portal — They see their current balance and history
At checkout — Their credit is applied automatically (or they enter a code)
After purchase — Remaining credit stays for next time
Settings Explained
Store Credit Options
Go to Settings → Membership Settings → scroll to Store Credit Options
Store Credit Expiration | Credits expire after X months if not used |
Store Credit Reconciliation | Unused credits convert to a gift card after X months |
Note: You can only enable one — either expiration OR reconciliation, not both.
Credit Restoration Settings
Control what happens when orders are canceled or refunded:
Canceled Orders | Restore credits when an order is canceled (payment was authorized but not captured) |
Full Refund Orders | Restore credits when an order is fully refunded |
How it works: When you cancel or refund an order in Shopify, Subscribfy automatically detects it and restores the customer's credits if the setting is enabled. The order gets tagged so you can easily see which orders had credits restored.
Note: Credits are only restored if they were originally spent on that specific order. Partial refunds do not trigger restoration — only full refunds.
Credit Forfeit Rules
Credits can be forfeited (removed) in certain situations:
Customer Cancel | When customer cancels their membership |
Support Cancel | When support cancels the membership |
Chargeback | When customer disputes a charge |
Payment Fail | After multiple failed payment attempts |
Customization
Store Credit Banner & Popup
Show customers their credit balance with a customizable banner or popup.
Go to Subscribfy → Customizations → Store Credit Banner
Popup Settings | Configure when and how the popup appears |
Banner Settings | Customize the persistent banner showing credit balance |
Common Use Cases
Monthly Box Membership
The goal: Members pay $30/month and can shop anytime
Create a membership at $30/month
Enable Store Credit perk
Set redemption to Order Discount Function
Save
Members pay $30, get $30 in credit, shop whenever they want.
VIP Membership with Bonus Credit
The goal: Give VIP members extra value
Go to membership VIP Settings
Enable Store Credit
Set Store Credit Adjustment to +$10
Save
Members pay $30 but receive $40 in store credit — 33% bonus!
Credit Expiration to Encourage Usage
The goal: Motivate customers to use their credits
Go to Settings → Membership Settings
Find Store Credit Options
Enable Store Credit Expiration
Set period to 6 months
Save
Credits expire after 6 months, encouraging regular shopping.
Managing Customer Credits
View Customer Balance
Go to Subscribfy → Customers → select a customer
You'll see their current store credit balance, tier, and loyalty points.
Adjust Credits Manually
Go to the customer's page
Click the edit icon next to Store Credit
Enter the adjustment amount (positive to add, negative to remove)
Add a note explaining the reason
Save
View Credit History
On the customer page, scroll down to see their complete credit history including:
Credits earned from memberships
Credits spent on orders
Manual adjustments
Expirations or forfeitures
Analytics
Track store credit performance in Subscribfy → Analytics
Store Credit Overview | Total credits issued, redeemed, and outstanding |
Utilization Rate | Percentage of issued credits that get spent |
Credit by Period | Credits issued and redeemed over time |
Use these insights to understand how customers use their credits and optimize your membership offering.
Troubleshooting
Customer didn't receive credit after payment?
Check that Store Credit perk is enabled in the membership VIP Settings. Verify the payment was successful in the subscription details.
Credit not applying at checkout?
If using Order Discount Function, ensure the checkout extension is enabled. Go to Shopify Admin → Settings → Checkout to verify.
Credits showing as pending?
Credits may be held during checkout. They'll be released if the customer exits checkout without completing the order.
Customer wants credit after cancellation?
Credits are typically forfeited on cancellation. You can manually restore them from the customer page if needed.
