If a table leaves without completing payment (fully or partially), don’t worry, we’re here to help. If the QR was scanned during table service, the payment may be eligible to be covered by sunday. Follow the steps below to properly report the walkout and ensure the table is handled correctly.
Step 1: Leave the Check Open in Your POS
Please do not close or remove the check.
Keeping the table open allows the guest to still complete payment if they return to the bill from their phone.
Step 2: Log into the sunday Dashboard or sunday Staff App
In the sunday Dashboard
Open the sunday Dashboard and click the pink button on the bottom right corner
Select "contact us"
Then select "I want to report a walkout"
In the sunday for Staff App
Open the sunday for Staff App and click the pink button on the top right corner
Select "contact us"
Then select "I want to report a walkout"
Step 3: Submit Walkout Details
Send a support message including:
Table Number
Amount remaining on the bill
This helps our team quickly locate the check and assist you.
What Happens Next
If the guest completes payment: The check will close automatically.
If the guest does not complete payment: The walkout will be reviewed. If it meets the required criteria, sunday will cover the payment, including an 18% tip for the server, and the check will then close automatically in your POS.
Need Additional Support?
If you have any additional questions or need additional support:
Reply “agent” in the chat to connect with our team, or
Reach out directly to your Account Manager for assistance.
We’re always here to help!