Effective September 1, 2023, this policy outlines the terms and conditions under which sundayapp.com ("sunday") will provide coverage for walkouts, defined as transactions not paid through sunday or any other means due to specified reasons. It also includes the tolerance for walkouts and the reimbursement process.

1. Definition of Walkout:

A "walkout" is characterized by a transaction not being paid through sunday or any other means, resulting from the following circumstances:

a. A technical error where the customer believed they had made payment, but sunday possesses evidence in the data logs that the customer was directed to the payment success page.

b. Any other technical error, reported by the customer to the restaurant, approved at sunday's discretion.

c. Theft by the customer without a payment attempt, also known as 'dine and dash.'

d. Fraudulent transactions involving theft by the customer.

2. Walkout Coverage:

sunday will cover walkouts under specific conditions, limited to 0.20% of the actualized sunday transaction value from the previous month.

3. Exclusions from Reimbursement:

sunday will not provide reimbursements or payments under the following circumstances:

a. Restaurants using Toast POS but not processing sunday transactions via sunday's preferred payment processor.

b. QR code not scanned by the customer and the bill is not viewed

c. Incidents not reported within 48 hours of occurrence.

d. Gross negligence of restaurant staff, including accidental refunding, voiding payment, or general misuse of the sunday product, as determined by the sunday team.

e. Partial payment made outside of sunday.

f. A check that has been completely voided and is no longer in the POS or sunday system.

g. Walkout due to technical outages outside of sunday's control, such as POS system outages or technical errors.

h. If a fraudulent transaction is attempted by the customer and detected by sunday, and the restaurant is informed of the failed attempt by a sunday representative or the ‘sunday for Restaurants’ app.

4. Walkouts Over $150 Review:

Walkouts exceeding $150 are subject to a 2-business day review before reimbursement. Reimbursement is subject to approval. Restaurants reporting walkouts beyond 0.20% of the actualized transaction value from the previous month will become ineligible for reimbursements.

5. Method of Reimbursement:

Reimbursements will be processed through direct credit card payment to the open check or a Stripe payment transfer, determined by the sunday support representative at the time of approval. Approved walkout reimbursements will include a 20% staff tip and will be included in the 0.2% monthly allowance.

6. Reporting Walkouts:

Restaurants can report walkouts by contacting our customer support team via our dedicated support line at support-us@sundayapp.com or via text at (848) 600-6274. Walkouts must be reported within 48 hours of it’s occurrence.

7. Monthly Reimbursement Tolerance:

The status of the monthly reimbursement tolerance can be obtained by contacting our customer support team.

This walkout policy is subject to change, and updates will be communicated to all restaurants accordingly. sundayapp.com is dedicated to ensuring a secure and seamless payment experience for our valued restaurant partners.

For any questions or further clarification regarding this policy, please reach out to our customer support team.

Thank you for being a valued partner with sundayapp.com.