If a guest appears to have paid but the table is still open on your POS, check the payment in the sunday Dashboard before asking the guest to try again or entering a payment manually.
Step 1: Find the payment
Go to Operations > Payments in the sunday Dashboard.
Use the Select period filter and, if applicable, the Table field to locate the payment.
Step 2: Check the payment and POS statuses
Review the Status and POS Status columns, then follow the appropriate instructions below.
If the Status is Failed, the payment was not completed. Ask the guest to try the payment again. Do not manually record a sunday payment on the POS.
If the Status is Successful and the POS Status is Notified, The payment was successfully completed, and sunday sent the payment information to your POS. Confirm that the payment appears correctly on the POS and that the table is closed.
If the payment appears on the POS but the table remains open, the POS may have an issue that is preventing the table from closing automatically. Contact sunday Support through the pink chat bubble on your dashboard for assistance.
Do not enter the payment again unless sunday Support specifically instructs you to do so.
If the Status is Successful but the POS Status is not Notified, The payment was successfully collected, but the payment information was not sent to your POS. Manually record the payment on your POS using sunday as the payment method. This will allow you to close the table correctly. Do not ask the guest to pay again.
If the payment status is unclear
Do not manually record the payment or ask the guest to pay again until the payment status has been confirmed. Contact sunday Support through the pink chat bubble for help.
For more information about manually closing a bill on your POS, see this article.
Last reviewed on 09/03/26