If you're experiencing difficulties logging into the platform, you have two options:
Reset your Supertripper account password
📌 To learn how to reset your password, please consult the following article.
Obtain a unique login link that will allow you to directly access your Supertripper account without having to enter your credentials
📌 To learn how to get a unique login link, please consult the following article.
☝️ Note: logging in with a temporary link is a temporary solution. For long-term secure access, we recommend resetting your password.
🧐 Please note: if you don't receive the email to reset your Supertripper account password or to log in via a temporary link, there could be several reasons:
It may have gone to your spam folder.
Your Supertripper account has been deactivated. In this case, please contact the administrator(s) of your company's Supertripper account. As a reminder, Supertripper teams are not authorized to create profiles for employees without prior agreement from your company's account administrators.
📌 To find out the name(s) of your company's Supertripper account administrator(s), please consult the following article.
The email address you entered is not the one associated with your Supertripper account.
In this case, make the request again, making sure to enter the correct email address for your Supertripper account.
It could be a bug on the platform.
In this case, please contact the Supertripper support team at support@supertripper.com