We’ve added a new tool that makes it much easier to check on the synchronization status of documents from external sources like case management systems (CMS) like Litify, or document management systems (DMS) like SharePoint.
In the files page on cases that were created from a connector a CMS or DMS, there is now a “Last Sync” tool in the upper right corner:
In this view, you can see exactly what happened with syncing documents for the case, including:
When the last sync was
How many files we identified and synced
Whether auto-sync is enabled for the case
What folders in the external system Supio is checking for new files (as shown in the “Auto Sync” column)
Any errors in file transfers will also be shown here with clear descriptions of what the issue was and what you can do to fix the issue.
In addition, you can initiate a new sync immediately by clicking the “Sync now” button.