Swoo Help Center

Crypto & Digital Assets

Buy, sell, swap, and manage cryptocurrency securely in Swoo

35 articles

Getting started with crypto

How is the app useful for crypto?

Which coins are the most popular?

How much money do I need to start?

Can I buy crypto around the clock?

Commissions and exchange rates

Basics questions

How do I buy crypto?

Which crypto coins can I buy?

How much crypto can I buy?

Can I buy crypto with something other than euros?

How can I pay for a crypto purchase?

What’s the fee for buying crypto and how is it calculated?

How long does it take to process my purchase?

When will I get my crypto after purchase?

How to buy crypto using local payment methods?

When will I get my crypto after purchase via local payment methods ?

How to Deposit Cryptocurrency into Your Swoo Wallet

Selling & withdrawing crypto

How can I sell my crypto?

Sending & receiving crypto

Where can I send crypto?

How do I send crypto to another wallet?

How much crypto can I send?

What is the coin address and where do I find it?

How long does it take to process my transfer?

What’s the fee for transfers and how is it calculated?

Swapping crypto

Exchange Process (Swap)

Transaction history

Can I cancel or edit my crypto transaction?

My transaction is processing. What does it mean?

My transaction is taking longer to process than indicated. What should I do?

Can I get a refund for my crypto transaction?

What is a transaction ID?

Identity verification & limits

What is identity verification and why is it required?

How do I verify my identity?

My identity verification is incomplete. What should I do?

I failed the identity verification. What should I do?