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Edit Confirmed Student Contact Info
Edit Confirmed Student Contact Info

Change a confirmed student's phone number or set their home language as a district admin, school admin, technical school admin, or wake school admin.

Updated over 2 weeks ago

Change a confirmed student's home language or phone number.

Home language:

Step 1: Click on 'Students'

Step 2: Search for the confirmed student

Step 3: Click on the student

Step 4: Click 'Edit'

Step 5: Change the home language

Step 6: Click 'Save'


Phone number:

If a confirmed student's phone number changes, district admins, school admins, and technical school admins can change their phone numbers directly in the TalkingPoints platform.

Changing a confirmed student's phone number will create a new message thread, so please download any messages before changing the phone number.

If you need any of the messages from the old phone number, please email your Partner Success Manager or reach out to our Support team by clicking on 'Get help'.

Step 1: Click on 'Students'

Step 2: Search for the confirmed student

Step 3: Click on the student

Step 4: Click 'Edit'

Step 5: Change the phone number

Step 6: Click 'Save'

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