Change a confirmed student's home language or phone number.
Home language:
Step 1: Click on 'Students'
Step 2: Search for the confirmed student
Step 3: Click on the student
Step 4: Click 'Edit'
Step 5: Change the home language
Step 6: Click 'Save'
Phone number:
If a confirmed student's phone number changes, district admins, school admins, and technical school admins can change their phone numbers directly in the TalkingPoints platform.
Changing a confirmed student's phone number will create a new message thread, so please download any messages before changing the phone number.
If you need any of the messages from the old phone number, please email your Partner Success Manager or reach out to our Support team by clicking on 'Get help'.
Step 1: Click on 'Students'
Step 2: Search for the confirmed student
Step 3: Click on the student
Step 4: Click 'Edit'
Step 5: Change the phone number
Step 6: Click 'Save'
