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Getting Started Guide for Partnered Families
Getting Started Guide for Partnered Families

Learn how to log in, complete your profile, and send your first message on the TalkingPoints for Families app if your entire school or district uses TalkingPoints.

Updated over 4 weeks ago

This guide is meant for families whose entire school or district uses TalkingPoints.

If your entire school or district uses TalkingPoints, you are automatically subscribed to messages from your child's teachers and administrators via SMS text! However, you can also download the TalkingPoints for Families app to receive messages through the app instead. Read our step-by-step guide to learn how to log in for the first time and send your first message!


Log In

Step 1: Select the language you want to send and receive messages in.
Step 2: Type in your cell phone number.
Step 3: Check your text messages for a 5-digit verification code from TalkingPoints. Enter the verification code to continue.

Common Login Issues

Why am I being asked for a class code?

The system needs some time to match your profile to your student. Please wait two days for the information to appear in the app, then return to this guide. The information will appear automatically, there is no need to delete the app.

It has been over 2 days, and I'm still being asked for a class code. What now?

This is usually a sign that your school does not have your most up-to-date cell phone number listed! Please contact your school's front office to ensure the phone number you entered is the same one they have on file.


Complete Your Profile

Step 1: Tap the 'Settings' tab.
Step 2: Tap 'Personal info' – the first option under Settings.
Step 3: Make your changes to any of the following:

  • Profile photo: Tap ‘Add profile photo’ to add your photo. To update your profile photo, select ‘Change profile photo’ under your current photo. Then, you can either take a picture or select one from your gallery.

  • Language: Tap on your current language, then select a new language.

Step 4: Tap ‘Save.’

Please contact your school's front office if your information appears gray and you need to update your name or phone number. The information is automatically set up with data provided by your school or district. TalkingPoints will be updated after 2 days of the change within the school's system.


Send a Message

Step 1: Tap the 'Send a message' button on the home page or the compose icon in the top right of the 'Messages' tab.

Step 2: Select who you would like to contact. Teachers, admins, and other school staff are organized by the student's name. You might need to scroll down for additional staff.

Step 3: Write your message, and tap the send button.

You will receive a notification via the app whenever you get a new message.

You can also tap the '+' button to the left of the message to attach a photo or video to your message.


For more family resources and tips, visit our Help Center!

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