When a student has multiple contacts, it's important for you to be able to tell which contact sent which message to you. We've come up with a couple of ways to make that easier for you to manage.
*Please note: Schools who are rostered through Clever will not be able to see the difference in family titles and instead will only see "Relative". This feature has not yet been released by Clever and therefore, titles remain generic. Please contact Clever Support for updates.
Method 1: Hover to Uncover
If you're unsure which contact is responding to you in a family message thread because of duplicate relationship roles, quickly determine the person's identity by hovering your mouse over their role to reveal their relationship, name, and phone number!
Method 2: Check their Initials
Within your message threads, the family member's initials will show up next to the message they sent.
Method 3: View Details in Mobile App for Teachers
Within the message thread, simply hold your finger on the contact, for example, "from Mother." Then, the mother's contact information will appear at the bottom. You can also do this for likes and read receipts for announcements.
Option 4: When initiating a message, you can also more easily select one or specific contacts for a student.
