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Teachers + Staff
For teachers and staff within a paid TalkingPoints account.
65 articles
Classes vs. GroupsIdentify the difference between classes and groups and how they function.
FAQ: Questions Families Might Ask You About TalkingPointsLearn how to guide families who are rostered through Clever. Classlink, or TalkingPoints Connector to successfully access their student's classes.
Features to make the most of TalkingPointsTalkingPoints features to customize your profile and make your school life easier.
Getting Started Guide: School and District TeachersIf your entire school or district uses TalkingPoints, check out our getting started guide to learn how to log in and start engaging your families!
Getting Started Webinar for School TeachersDetermine how to make the most of TalkingPoints for your school and district with this step-by-step webinar!
How to create a password to login on mobile (SSO)Learn how to create a password to log into your mobile device using Clever SSO.
Microsoft SSO Verification for mobileVerifying Microsoft SSO accounts on the TalkingPoints for Teachers mobile app.
Sample Family Engagement PlanUse our engagement plan as a helpful resource to confidently communicate with families using TalkingPoints!
TalkingPoints Ed 101: Defining US Educational Terms for FamiliesAnalyze how the TalkingPoints Ed 101 feature is increasing understandability for families by defining terms specific to the US educational system!
TalkingPoints Teacher & Administrator ResourcesWe have curated a collection of essential links for teachers and administrators to help you learn how to manage your TalkingPoints account.
What to Expect the First Days of TalkingPointsLearn how to sign in, what to do when class information is incorrect, and how to help families use the TalkingPoints for Families app.
Adding Existing Students to a GroupLearn how to add existing students to your groups.
Contact Statuses: Left Chat, Unsubscribed, Opted OutIf a family member wishes to resume receiving TalkingPoints messages after leaving chat or opting out, follow these steps to help them opt back in.
Delete a GroupDetermine how to delete a group from your TalkingPoints account.
Deleting a Student From a GroupDetermine how to remove a student from a group.
Editing Contact Home LanguageLearn how to edit a contact's home language on your TalkingPoints account while synced to Clever, ClassLink, or TalkingPoints Connector.
How can a Family Member Switch from the Family App to SMS Text Messages?Identify how family members can switch from the mobile app to SMS text messages.
Manually Adding Students to a GroupDetermine how to manually add students to a TalkingPoints class or group.
Nickname a ClassLearn how to add, edit or remove a nickname from a class.
Sort through Students by First or Last NamesDetermine how to search for students using the sorting feature.
Understanding ELL StatusIdentify the different statuses of English Language Learner (ELL) students in your class roster.
Why can't I add students/classes?Learn about how class information is imported to TalkingPoints for Schools and Districts.
Add Students with a School Group CodeHow to access and share school group codes.
Edit Confirmed Student Contact InfoChange a confirmed student's phone number or set their home language as a teacher or staff member.
Help Eligible Students Join TalkingPointsHelp eligible students join TalkingPoints.
Student Messaging: How To Send a MessageHow to select recipients if student messaging is enabled.
Adding New Students/ContactsDetermine how to manually add new students and contacts from a spreadsheet into a class.
Archiving and Retrieving a GroupLearn how to save a group you are no longer communicating with and how to restore them when ready.
Creating PollsLearn how to create and send a poll to a class.
Favorite' and 'Hide' Classes and GroupsLearn how to filter between primary and secondary classes and groups by using the ‘favorite’ and ‘hide’ features.
How do I delete my account?Follow these instructions for deleting your account in case you change schools or will no longer be using TalkingPoints.
Video Captions with TranslationsLearn about video captions with translations.
Viewing and Printing AnalyticsLearn to view and print analytics in your free teacher account.
Compose a Message to Specific Contacts on the Mobile AppDetermine how to send a message to a particular contact.
Direct Messages vs. AnnouncementsLearn the difference between direct messages with families and class-wide announcements.
How can I attach documents to a message?Learn how to attach documents or Google Drive to your TalkingPoints messages.
How can I download conversations with families?Determine how to download conversations with families in TalkingPoints!
How do I know if families have read my messages?Determine how to see if families have read your messages or not.
How do I schedule a message?Determine how to send scheduled messages to families!
How do I send a message to just one of my student's contacts?Identify how to select a contact in a student's profile to send a message.
How do I send a message to multiple people?Determine how to send a direct message to multiple recipients at the same time!
How Teachers Can View Each Other's MessagesDetermine how to view a co-teacher's messages with families!
How to Delete Messages (Teachers and Admins)Identify how to successfully remove unwanted message threads.
How to Remove Message Badge NotificationsLearn how to remove persistent message badge notifications.
How to Save Message TemplatesDetermine how to create and save message templates to quickly and effectively communicate with families.
How to set up an auto-replyDetermine how to set up an auto-reply for when you're unable to respond to families!
How to tell which family member you're messaging withLearn how to tell which family member you are messaging with.
Mark All Messages as 'Read'Filter your inbox to see only unread messages or mark messages as 'read.'
Merge Fields to Personalize MessagesLearn how to send a single message to families while also personalizing certain information by using the merge field feature.
Read ReceiptsLearn how to identify message delivery status and whether families using the app read your message.
TalkingPoints Shared Messaging for Families ExplainedLearn how families can participate in a group message with their teacher and another family member!
View Messages from Previous School YearsDetermine how to view messages from a particular school year.
Why can't I edit/delete announcements?Learn why you cannot delete announcements or messages.
Why wasn't my message delivered or sent?Learn about why your message may not have been sent or delivered.
Customize Your Email SubscriptionsLearn how to customize the TalkingPoints content you are subscribed to.
How can teachers change their notification settings?Learn how to update your notification settings and how to run a self-diagnostic of your notification settings.
How do I add a second language?Learn how to set a second language.
How do I change my password?Learn how to change your password.
How do I change the signature/display name on my messages?Learn how to change the signature or display name that appears on my sent messages.
How do I set my office hours?Learn how to set office hours.
Why can't I make changes to my account?Learn about why you cannot make changes to your account and who can help you.