Sometimes, school messages can be confusing, or translation errors occur due to typos or grammar mistakes. If you are a family member and do not understand the message you received, you can 1) view the original English message or 2) view an explanation of the message.
Message explanations are also available to English speakers!
Step 1: Identify the message you want to understand better.
Step 2: Tap on the question mark ❓ below the message.
Step 3: Select ‘Explain this message’ to receive an auto-generated report explaining the message, the context of the message, and suggestions on what you can do next in response. (This option is not available for all languages at this time.)
For families who receive translated messages:
If the explanation is not helpful, you can tap the thumbs-down icon 👎 to request another translation.
When you tap on the question mark, you will also see the option to 'View original message in English.'
If you request another translation, please be aware it may take anywhere from a few hours to a few days to update.
