The Taplio Analytics dashboard relies on the Taplio Connect Chrome extension to securely fetch your latest growth metrics and engagement data directly from LinkedIn.
If your data appears to be out of date or is not loading correctly, it is usually due to a connection sync between the extension and your account. Please follow these steps to restore your data flow:
1. Refresh the Connection
Open LinkedIn in your Chrome browser. This simple action often triggers the extension to begin a new data fetch. You can also go to your Taplio Account Settings and click the "Refresh" button next to your LinkedIn connection (see How do I refresh my LinkedIn connection in Taplio?).
2. Verify Extension Status
Check your browser's extensions to ensure the Taplio Connect extension is installed and enabled, and that you are logged in to LinkedIn and Taplio in the same browser.
3. Perform a Clean Reinstall
If the data does not refresh after a few minutes, the most effective solution is to uninstall and then reinstall the Taplio Connect Chrome extension. This clears any temporary communication errors between the platform and your browser.
Pro Tip for Consistent Data
To ensure your analytics stay up-to-date, we recommend visiting LinkedIn with the extension installed on your browser at least once a day. This allows the extension to regularly sync your latest numbers to the Taplio dashboard.
Still Need Help?
If your analytics are still not reflecting correctly after a reinstall, please contact us via the support button in the bottom right corner of your Taplio dashboard. Our team is happy to investigate this further for you.