The Advanced Settings tab controls how bookings are processed after customers complete them. This is where you configure dispatch behavior, customer communications, and operational workflows that happen behind the scenes.
While the main Settings tab determines what customers see during booking, Advanced Settings determines what happens afterward—like when confirmation emails are sent, how jobs are assigned to drivers, and what timing rules apply to dispatch.
What You'll Configure Here
Communication - Control when confirmation emails are sent and whether customers can cancel bookings through email links.
Dispatch Settings - Set how bookings are assigned to drivers, including manual or automatic dispatch, timing thresholds for ASAP bookings, and automatic dispatch schedules.
Added Instructions for Clients - Include custom instructions or notes for customers to see during the booking process.
Use these settings to ensure bookings are handled according to your operational needs.
Dispatch Options
Choose how new jobs from this Bookings App are dispatched.
Manual (default): All jobs require manual dispatch.
Automatic: All jobs are dispatched automatically at the "Dispatch time to pickup" (see below).
More on automated dispatch: https://intercom.help/taxiwebbooker/en/articles/8937555-automated-dispatching-overview.
Dispatch method threshold: Minutes before requested pickup time when a booking becomes an ASAP booking (default: 60 minutes).
Bookings requested within this threshold use the ASAP automated dispatch algorithm; bookings beyond this threshold use the Pre-book algorithm.
Manual dispatch notification message / Dispatch time to pickup: This setting depends on your Default Dispatch Action.
Manual: Minutes before pickup when admins receive a push notification to dispatch the job (default: 60 minutes).
Automatic: Minutes before pickup when the job is automatically dispatched (default: 60 minutes).
Bookings with pickup times longer than this setting remain in "dispatch manually" status until automatic dispatch triggers.
Remember to click Save after editing any setting.