The Dispatch Panel is the central hub for managing and monitoring all taxi bookings. It allows you to track jobs throughout their lifecycle, assign drivers, and oversee operations in real time. From newly created bookings to completed or canceled trips, everything is organized into clear status tabs. This section is essential for ensuring smooth dispatch operations, timely driver allocation, and effective job management across your entire fleet.
Access this Section by clicking on the Dispatch Panel icon from the left sidebar
Video Tutorial
Dispatch Panel
Job Status Tabs
The Job Status Tabs in the Dispatch Panel help you organize and track bookings based on their current stage in the workflow. Each tab represents a different status, allowing you to quickly filter and manage jobs efficiently.
To assign
Todo
Completed jobs
Canceled jobs
To assign
In this tab, you can view all planned jobs that are ready to be assigned to a driver.
For every job the following information is shown:
Reference → Unique booking ID
Requested Time → Scheduled pickup date & time
Status → Current state (e.g., Unassigned)
Passengers → Vehicle type and passenger count
Pick-up Address → Starting location
Drop-off Address → Destination
Origin → Source of booking (e.g., Web Booker)
Actions (⋮ menu) →
Duplicate → Create a copy of the booking with the same details
Book return → Create a return trip using the same locations
Resend confirmation email → Send booking confirmation again to the customer
Save passenger as contact → Store passenger details for future use
Assign driver → Manually assign a driver
Auto dispatch → Automatically assign a driver based on system logic
Complete job → Mark the booking as completed
Mark the booking as completed.
Click any job row to open the job details screen with all available information for that ride.
Todo
The Todo tab displays jobs that have been assigned to a driver but are not yet completed.
For every job the following information is shown:
Reference → Booking ID
Requested Time → Scheduled pickup time
Status → Shows the status of the job, which will be assigned or unconfirmed based on the acceptance status by the driver
Passengers → Vehicle type and passenger count
Pick-up Address → Starting location
Drop-off Address → Destination
Driver → Assigned driver name
Actions (⋮ menu) →
Duplicate the booking
Book a return trip
Mark job as completed
Completed Jobs Tab
The Completed Jobs tab shows all bookings that have been successfully completed.
For every job the following information is shown:
Reference → Booking ID
Requested Time → Completed trip time
Passengers → Vehicle and passenger details
Pick-up Address → Starting location
Drop-off Address → Destination
Driver → Driver who completed the job
Actions (⋮ menu) →
Duplicate the booking
Book a return trip
Canceled Jobs Tab
The Canceled Jobs tab lists bookings that have been canceled.
For every job the following information is shown:
Reference → Booking ID
Requested Time → Scheduled time of canceled trip
Passengers → Vehicle and passenger details
Cancellation Reason → Reason for cancellation (if available)
Pick-up Address → Starting location
Drop-off Address → Destination
Driver → Assigned driver (if any)
Actions (⋮ menu) →
Duplicate the booking
Book a return trip
Reopen the booking
Creating a Job
Creating jobs in the dispatch panel is available on the Full plan
This section allows you to manually create a booking as an admin or owner, instead of relying on bookings made by customers through the Web Booker. It is useful for handling phone bookings, walk-ins, or internal scheduling where you need full control over entering trip, passenger, and payment details.
Click on "Add Booking" from the top right corner of the dispatch panel section.
then fill in the Required Detail
Enter pick-up and drop-off addresses to define the trip route
Select pickup date and time (with option for hourly booking if needed)
Choose number of passengers and vehicle type (product)
Select payment method and optionally enable fixed pricing
Provide passenger details, including:
Language
First name and last name
Email address
Phone number
Option to indicate if the booking is made by someone else (not the traveler)
Add optional extra details, such as:
Flight number
Notes for driver or internal use
Review the map preview for location accuracy
Click Save to create the booking
View, edit, and delete the job
once a job is created it shows up in the To assign tab section. You can access this by clicking on a job.
Provides a quick summary of the selected booking, including trip details and payment information. You can also Add record to payment balance. which eithercould be a refund or payment
Displays pickup and drop-off locations along with a map view for better context
Allows admins to take immediate actions such as assigning a driver or using auto dispatch
Enables quick access to view, edit, or delete the booking(Edit and delete Available only in Essential, Pro and Full Plans)
Helps streamline the workflow by keeping all key job information and actions in one place
Assigning a job to a driver
This feature is available on the Pro and Full plans.
The Job Dispatch feature allows you to assign a booking as job to a driver either manually or automatically.
It ensures that jobs are efficiently distributed based on driver availability and system logic.
You can access the dispatch options by clicking on a job from the list in the “To assign” tab.
From the booking details popup, you can dispatch a job using two options:
Assign driver (Manual dispatch)
Auto dispatch (Automated dispatch)
Assign Driver (Manual Dispatch)
This option allows you to manually select a driver for the job.
Once you click “Assign driver”:
A popup window opens displaying the list of drivers.
Drivers are categorized using filters:
All drivers
Available
Online
Offline
Each driver entry shows:
Driver name
Phone number
Distance (if available)
Current status (e.g., Online / Offline)
Actions available
Select a driver from the list.
Click “Dispatch to driver” to assign the job.
Click “New driver” to add a new driver if required. You can also new driver from the members sections.
If the driver is not yet using TaxiWebBooker, they receive an email invitation with instructions to download TaxiWebBooker and confirm the job assignment.
Automated dispatch
Automated job dispatching is available on the Full plan
This option automatically assigns the job using predefined dispatch methods and fleet selection.
What happens when you click “Auto dispatch”:
A popup opens prompting you to select an automated dispatch method.
You are presented with two options:
Share job with driver group - Share a job link (first to accept gets the job): Generate a share link and post it (for example in WhatsApp/Telegram groups); the first driver who accepts gets the job.
Send to YourDriverApp fleet - Allows you to dispatch the job to a selected driver fleet. You can choose a fleet from the set of workspaces in your TaxiWebboker account. Click “Auto dispatch to fleet” to proceed.
Unassign Job
You can unassign a job from the selected driver. By click on the job in the "Todo" tab. then clicking on the Unassign button on the bottom of the job description window.
Track & Trace – Overview
This feature is available in the Full plan
This section provides a real-time map view of your drivers, helping you monitor operations visually. It allows you to track driver locations, view their availability status, and understand how jobs are distributed across your service area.
View live driver locations on the map
Identify driver status, such as available, occupied, or unassigned
Use the filter option to search and display specific drivers
Gain better visibility into ongoing operations and job distribution.