Capture exactly what you need from every booking
Every business has its own way of operating—and your booking form should reflect that. Custom Fields let you collect additional information from customers during booking, so you’re never missing important details and can tailor the experience to your needs.
How it helps your business
Collect important trip details upfront (e.g., flight number, special requests)
Reduce back-and-forth communication with customers
Offer add-on services like parking, tolls, or meet & greet
Improve operational efficiency with better-prepared drivers
Customize the booking flow to match your business requirements
How it works
Shape your booking flow to collect the right information at the right moment—exactly when it matters.
You create a custom field in the settings
Choose the type of input (text, dropdown, checkbox, etc.)
Define when the field should appear based on booking conditions
Select where it shows in the booking flow
Customers see the field while booking and provide input
The data is saved and visible in the booking and dispatch system
Required
Before you can use this feature, make sure that:
You are on a Pro or Full plan
To customize booking form fields, go to Settings → Custom Fields
At least one Web Booker or Dispatch interface is active where the field will be used
Custom fields are configured to appear in the relevant booking flow or panel
Additional settings such as charges, translations, or help text are defined if needed for your use case