Customize your booking form to fit your operations
Every booking is different—and sometimes the standard fields aren’t enough. Custom Fields let you collect exactly the information you need from your customers, whether it’s additional trip details, special requests, or optional services.
With Custom Fields, you can tailor your booking flow to match your operations, ensuring you capture the right information at the right time.
How it helps your business
Collect additional passenger details beyond standard booking fields
Capture special requests and service-specific information
Offer add-on services with extra charges (e.g., toll charges)
Customize your booking form to match your business requirements
Improve booking accuracy and reduce back-and-forth communication
How it works
As customers go through the booking process, the form dynamically adapts to request additional information only when needed
Based on the trip details, relevant fields appear automatically:
For example, selecting a route or service can trigger options like a toll charge selection
Customers can choose whether to include the toll, which can be added as an extra cost
You control how and when these fields are shown:
Define which bookings trigger the field
Choose the step in the booking flow where it appears
Set fields as required or optional
The system ensures customers only see fields that are relevant to their booking, keeping the experience simple and focused
You can enhance the experience by:
Adding help text to guide users
Offering optional services with additional charges
Displaying fields across Web Booker and Dispatch Panel
Once configured, Custom Fields become a seamless part of your booking flow—capturing the right information without interrupting the user experience
Required
Before you can use this feature, make sure that:
You are on a Pro or Full plan
Custom fields are created in Settings → Custom fields.
Learn More
How to Set up Custom Fields