Automate the Right Message at the Right Time
Stay connected with your customers and drivers without manual effort. Workflows allow you to automatically send emails and SMS messages based on key events in your booking process—ensuring timely communication at every stage.
How it helps your business
Automate communication across the entire booking lifecycle
Reduce no-shows with timely reminders and updates
Keep customers informed with real-time ride notifications
Improve driver coordination with instant job updates
Save time by eliminating manual messaging tasks
Deliver a more professional and consistent customer experience
How it works
Every time something happens in your system—like a booking being created, assigned, or completed—workflows automatically trigger messages to the right people.
You define trigger events such as:
New booking created
Job assigned to a driver
Driver arriving or starting the trip
Job completed or canceled
For each trigger, you set an action:
Send an email
Send a text message (SMS)
Choose who should receive the message:
Passenger
Driver
Customer/debtor
Customize your message:
Use plain text or dynamic variables (e.g., name, pickup, time)
Include links for trip details or rebooking
Enhance your workflows with:
Multiple actions (email + SMS together)
Delays (send messages after a specific time)
Multiple languages for different customers
Once active, workflows run automatically in the background—sending the right message at the right time
Required
Before you can use this feature, make sure that:
You are on an Essential, Pro, or Full plan
Default system emails are adjusted in workflow settings if using custom workflows to avoid duplicates.
Relevant contact details (email/phone) are included in bookings
At least one workflow is configured with a trigger and action
Learn more
Setup your workflows and adjust default message settings in workflows section