You can cancel your Teach 'n Go subscription yourself from the billing page — there is no need to contact support first. Only an administrator can manage the subscription.
Cancelling your subscription
Go to Settings → Subscription & billing and open the Cancel subscription tab.
Click Cancel your subscription. A short three-step window opens: Reason → Options → Confirm.
Tell us why you are leaving. Depending on your reason, we may show you an option that solves the problem — a discount, a pause, help exporting your data, or a chat with the team. You can always continue cancelling.
Click Cancel my subscription to confirm.
Your subscription cancels at the end of the period you have already paid for. Your card is not charged again, you keep full access until that date, and you receive a confirmation email.
What cancelling does and doesn't do
Stops future charges — no further payments are taken after the current period ends
Does not delete your account or data — your students, classes and records stay exactly as they are, and you can resubscribe any time and pick up where you left off
Deleting your school's data is a separate request. If you want your data removed after cancelling, ask support explicitly via the chat.
Changing your mind
Until the period end date, the billing page shows that your subscription is set to cancel, with a Resume my subscription button. Click it and your subscription carries on as if nothing happened.