Short answers to the questions we hear most about Teach 'n Go Pro. For the full picture, see Teach 'n Go Pro.
Can I try Pro before paying?
Yes. Every school gets a free 14-day Pro trial with no card to enter. Your current plan and price do not change during the trial, and at the end your school simply returns to its current plan unless you upgrade.
Can I restart the trial?
The trial is one per school and cannot be restarted. If you missed something during your trial, message us in the chat and we'll happily answer questions or walk you through any feature so you can decide.
Does Pro cover all my branches?
Yes. One Pro subscription covers your main school and every branch under it. You never pay per branch.
Will my current price change if I don't upgrade?
No. Your existing plan and price stay as they are. Pro is an optional upgrade on top.
What happens to my price if I do upgrade?
Upgrading replaces your current price with the Pro price for your school's size. Unused time on your current plan is credited automatically, and your renewal date resets to the day you upgrade. You stay in the same size band and keep your billing period.
I saw a limit warning but nothing changed for me. Why?
If your school was already using more than one of the plan limits before Pro launched, such as sending more emails a month, your current usage is protected. You keep what you use today; the limit only applies to growth beyond that. Upgrading to Pro removes the limits entirely.
My API integration writes data. Will it stop working?
Reading data through the API works on every plan. Creating or updating records is part of Pro, but schools already writing through the API before launch keep their access. If an integration that worked before has stopped, message us straight away and we'll look at it.
What happens to my data if I try Pro and go back?
Nothing you created is ever removed. Anything above your plan's allowance is paused rather than deleted, and it comes back the moment you upgrade.
Is Ask AI part of Pro?
Ask AI is on every plan: each school gets 15 answered questions per calendar month free. Pro removes the allowance so questions are unlimited.
Is my school's data shared with AI?
Only what is needed to answer, and only when you use an AI feature. When you ask Ask AI a question or generate a draft, the question and the matching records are processed by our AI provider (Anthropic) to write the response. Under their commercial terms this data is never used to train AI models, and it is never shared with anyone else, sold, or used for advertising.
Student and parent names from your records are replaced with internal references before anything reaches the AI provider, so the wording is written without knowing who they are, and the real names are put back in your answer here in Teach 'n Go.
You can also choose, field by field, whether a custom field may be used by AI: the option is shown when you add or edit a custom field.
Some features use no AI at all: the students-needing-attention flags and same-day alerts are plain calculations on your own records, and nothing leaves Teach 'n Go. Your Ask AI questions and answers are also deleted from Teach 'n Go after 30 days.
Can I switch the AI features off?
Yes. Admins can switch off all AI features for the school under Settings, then School settings, in the AI features tab. Nothing is sent to the AI provider while they are off, and you can switch them back on at any time.