Fin is your AI assistant in the Teach ’n Go Help Center. It helps you find clear, accurate answers without having to search through articles yourself. This guide explains how Fin works and how you can use it to get support anytime.
What Fin can do
Instant answers
Fin searches the entire Help Centre in seconds and provides the most relevant information based on your question.
Guided support
If you’re not sure where to start, Fin can point you to the right article or resource. It highlights steps, links, and explanations to help you understand a feature or process.
Proactive suggestions
Fin may recommend helpful articles based on the questions you ask, giving you quick access to standard solutions.
Benefits of using Fin
Saves time: No need to browse through multiple pages.
Always available: Fin is ready to help 24/7.
Accurate information: Fin uses only the official Teach ’n Go Help Centre articles.
Easy to use: Just type a question in the chat window.
Fin continues to improve as new articles are added and more customer questions are asked and answered.
How to use Fin
1. Open the Help Centre
Visit the Teach ’n Go Help Centre from your main menu or through the Help icon.
2. Use the chat window
You’ll see the chat window in the bottom-right corner. Click it to start a conversation with Fin.
3. Ask a question
Type your question or describe what you’re trying to do. Examples:
“How do I invite a student to the portal?”
“Where can I create an invoice?”
“How do substitute lessons work?”
Fin will respond with steps, links, or article suggestions.
4. Follow the recommended steps
Fin may guide you through a process or link you to a detailed article with screenshots for more information.
Tips for getting the best results
Ask clear, simple questions.
If you need something specific, mention the feature name (e.g., Classes, Invoices, Student portal).
If Fin doesn’t understand your question, try rephrasing it.
Summary / next steps
Fin gives you quick access to accurate Help Centre information so you can work more efficiently. Use Fin whenever you need a fast answer or want guidance on a Teach ’n Go feature.