Making Payments Issues
Learn how to make payments, split rent with a roommate, and manage your payment activity.
4 articles
What payment methods can I use on the Tenant Portal?This will be dependent on your property manager, but normally credit cards, debit cards, and ACH bank transfers are accepted.
How do I cancel a payment that is being processed?Payments in progress on DoorLoop cannot be canceled—once submitted, you must wait for the payment to complete before requesting a refund.
How can I split a rent payment with my roommate?DoorLoop does not auto-split payments between roommates—tenants can manually submit partial payments from the same portal balance.
Are my payments safe and secure on the Tenant Portal?Payments are secured by Stripe, a global leader in payment processing.