Making Payments Issues
Learn how to make payments, split rent with a roommate, and manage your payment activity.
5 articles
What payment methods can I use on the Tenant Portal?This will be dependent on your property manager, but normally credit cards, debit cards, and ACH bank transfers are accepted.
How do I cancel a payment that is being processed?Payments in progress on DoorLoop cannot be canceled—once submitted, you must wait for the payment to complete before requesting a refund.
How can I split a rent payment with my roommate?DoorLoop does not auto-split payments between roommates—tenants can manually submit partial payments from the same portal balance.
Are my payments safe and secure on the Tenant Portal?Payments are secured by Stripe, a global leader in payment processing.
Can I use a payment method that’s already saved on another lease?Learn how payment methods work across multiple leases. Payment methods are saved separately for each lease, so you’ll need to add and save the same bank account or card individually…