In this article, find out how to make sure that our Tended devices are operating on the most up-to-date firmware version. This is super important to ensure your devices are performing as expected, in line with any updates and improvements.
There are two ways to quickly and easily check the firmware version of your Tended devices from within the Dashboard. Here's how 👇
Check which firmware version a device is on when a device is assigned to a project?
Log in to the Tended Dashboard
Find the project your device(s) is assigned, click "View project"
Click the "Devices" tab at the top of the page
You'll then see the devices table, use the horizontal scroll bar at the bottom to scroll to the right of the table
Find the "Firmware version" column, and here is where you can check which version your device(s) is on
If the version number is RED, or states "N/A", the device is operating on an old firmware version. The device needs to be put on charge to download the most up-to-date version
Check which firmware version a device is on via the settings page
Please note: Only users with the Super admin default role, or a custom role including Manage organisation devices permission can check device firmware via the settings tab.
Log onto the Tended Dashboard
Click on the "Settings" tab at the top of the screen
Click on the "Devices" tab
From the device list, locate the device ID you want to view details for
Click the "Details" button
A modal will pop up with the last known device details, including the devices firmware version
How do I download a new update?
Updates should download automatically when a device is placed on charge.
Place your device on charge as normal. If an update is available the connectivity LED will fade in and out yellow.
Leave it on charge until the LED is solid yellow.
The update will finish installing when you next turn it on. It may take around 30 seconds to switch on afterwards.
Any questions or issues?
We're here to help! Simply pop us an email at support@tended.co.uk, WhatsApp us on +44 (0) 7713682625 or chat with us via the help button at the corner of this page or within the Dashboard 😊