On the odd occasion, a device will alert the user to an error. Find out below what each error alert is and what to do if you're alerted. Let's dive in 👇🏻
There are two different types of error alerts:
Please note: Devices can alert by vibrating, sound and LED lights. Click here to find out about the device LEDs.
Device accuracy error alert
Alert | Meaning | Action |
Three short beeps every 30 seconds
Positioning LED flashing red | Device's accuracy has dropped below an acceptable level | Wait a few minutes and make sure the device is in an area completely unobstructed |
Alert | Meaning | Action |
Positioning LED flashing yellow | Device is not receiving time information which is needed for use
This can happen if a device has been turned off for a longer time | Move the device outside and wait for 2-3 minutes
Turn the device off for 30 seconds then back on again |
Device experiencing an issue
Alert | Meaning | Action |
Three long consecutive beeps will sound every 10 seconds
Power LED flashing red immediately after switching the device on
| The Device is faulty or damaged | Device not to be used and swapped for a working one
Return the device to Tended |
Alert | Meaning | Action |
Three long consecutive beeps will sound every 10 seconds
Power LED on and connectivity LED flashing leading to red flashing power LED
Can occur mid-switch on | Project information (data) too large
| Edit project to reduce data. For example, combine sites, stop unused sites, use fewer nodes when drawing geofences
If project changes are the cause, reset the device |
Any questions or issues?
We're here to help! Simply pop us an email at support@tended.co.uk, WhatsApp us on +44 (0) 7713682625 or chat with us via the help button at the corner of this page or within the Dashboard 😊