If you're having issues charging your device take a look at the information below to help get you started. Or click here to find out how to charge your device 👈
Please note: we only recommend using equipment supplied by Tended to charge your devices.
Why isn't the battery level on the dashboard correct?
You can view each device's battery level in the Dashboard. Devices must be assigned to a project, and then you can view the battery level in the project's devices table.
Sometimes, even when you've fully charged a device it may show a lower level of battery than expected. This is because the Dashboard is showing the battery level of the device at the time it was last connected to cellular.
If the battery level is reporting lower than expected, simply connect the device to cellular by turning it on in an unobstructed environment and waiting for a couple of minutes. The actual battery level should then be shown in the Dashboard.
Why isn't my device charging?
First, carry out these checks:
✅ Check that the charging case is plugged into the wall socket
✅ Check power is turned on at the wall
✅ Check the USB port has a blue LED, showing it is connected to power
If you've checked the above and the device isn't charging, please get in touch with our support team.
How do I download a new update?
Updates may download automatically when a device is placed on charge.
Place your device on charge as normal. If an update is available the connectivity LED will fade in and out yellow.
Leave it on charge until the LED is solid yellow.
The update will finish installing when you next turn it on. It may take around 30 seconds to switch on afterwards.
How do I use a power bank with my device?
You can now power your device whilst in use.* To use this feature:
Hold down the middle button on your device.
At the same time, insert the charging cable.
You should now be able to use your device whilst being charged via an external power bank.
Any questions or issues?
We're here to help! Simply pop us an at email support@tended.co.uk, WhatsApp us on 07713682625 or drop us a message via live chat from the blue bubble in the corner of this page or within the Dashboard 😊